The Gap Model of Service Quality Identifies Five Gaps That

question 86

True/False

The gap model of service quality identifies five gaps that can cause problems in service delivery and influence customer evaluations of service quality.

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Definitions:

Self-regulation

The ability to understand and manage your behavior and reactions to feelings and things happening around you.

Complex Problem

An issue that is difficult to solve due to its intricate nature or multiple interdependent components.

Intelligent Decisions

Choices made based on understanding, analysis, and sound reasoning, often incorporating advanced cognitive processes.

Winning Arguments

Convincingly presenting one's case or point of view in a debate or discussion, resulting in acceptance or agreement.