Which Unique Characteristic of Services Is the Variability of the Inputs

question 165

Multiple Choice

Which unique characteristic of services is the variability of the inputs and outputs of services,which causes services to tend to be less standardized and less uniform than goods?

• A) Intangibility
• B) Inseparability
• C) Heterogeneity
• D) Perishability
• E) Flexibility

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Definitions:

Order Effects

The impact that the sequence of presenting stimuli or conditions can have on participant responses in an experimental design.

Systematic Bias

Describes a consistent, non-random distortion in data collection, analysis, or interpretation processes that can lead to inaccurate conclusions.

Internal Validity

Refers to the extent to which a study can demonstrate a cause-and-effect relationship between variables, excluding the influence of external factors.

Posttest-Only Control

A research design in which outcomes are measured only after the experiment or intervention, without a pretest comparison.