The Physical Evidence of a Service,including the Physical Facilities,tools,and Equipment

question 9

Multiple Choice

The physical evidence of a service,including the physical facilities,tools,and equipment used to provide the service represents which component of service quality?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Formal Operational

The stage of cognitive development, according to Piaget, characterized by the ability to think abstractly, logically, and systematically.

Concrete Operational

A stage in Piaget's theory of cognitive development, occurring roughly between the ages of 7 and 11, where children gain the ability for logical thought regarding concrete objects.

Sensorimotor

Pertaining to the combination or interaction of sensory and motor functions, including the development of perceptual skills through physical activity.

Preoperational

A stage in Piaget's theory of cognitive development (ages 2-7) in which children are unable to perform operations or logical thought processes.