In a CRM Environment,_____ Is Defined as an Informal Process

question 7

Multiple Choice

In a CRM environment,_____ is defined as an informal process of collecting customer data through customer comments and feedback on product or service performance.

• A)leveraging
• B)knowledge management
• C)interaction
• D)data mining
• E)learning

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Definitions:

Cartels

Associations of independent businesses formed to regulate production, pricing, and marketing of goods to restrict competition.

Auctions

Auction systems in which products or services are offered to the person who presents the highest offer.

Winner's Curse

A phenomenon in auctions where the winning bidder overpays due to overestimation of the item's value.

Optimistic Estimate

An estimate that assumes the most favorable conditions and outcomes for a project or investment.