Firms Can Reduce Costs When Customers Order Over the Internet

question 61

Multiple Choice

Firms can reduce costs when customers order over the Internet in the following ways, except:

• A) lower production costs in manufacturing the product
• B) reduced shipping costs since the customer pays for shipping
• C) decreased labor costs in stocking or restocking shelves
• D) lower sales costs since sales people are not used for the transaction

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Definitions:

Unconditional Affection

An affectionate feeling or action shown towards someone regardless of their actions or faults.

Conditional Affection

Affection or emotional support shown towards someone that is dependent on specific conditions or behaviors they exhibit.

Reaction Formation

A defense mechanism where an unacceptable impulse is transformed into its opposite, often in behavior and attitudes.

Defense Mechanism

A psychological strategy unconsciously used to protect a person from anxiety arising from unacceptable thoughts or feelings.