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CRM Is Built on Two Primary Metrics: Lifetime Value of Customers

question 44

True/False

CRM is built on two primary metrics: lifetime value of customers and data mining.


Definitions:

Flexible Work Schedules

Work arrangements that allow employees to vary their arrival and departure times, as well as work locations, to accommodate personal needs and improve work-life balance.

Compensation System

A structure designed by organizations to determine how employees are remunerated for their contributions.

Intrinsic Rewards

The personal satisfaction and enjoyment derived from performing a job or completing a task, arising from within the individual rather than from external factors.

Extrinsic Rewards

External rewards given to employees for performing specific tasks or achieving certain goals, including money, bonuses, benefits, or recognition.

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