With the Head-On Approach to Handling Objections, the Salesperson

question 132

Multiple Choice

With the head-on approach to handling objections, the salesperson:

• A)will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries.
• B)answers the objection directly.
• C)will reply "yes, but..." and then explain how the product's benefits will answer the customer's objection.
• D)avoids confrontation by sympathizing with the customer, then provides the correct information.

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Definitions:

Functional Status

An individual's ability to perform normal daily activities required to meet basic needs, fulfill usual roles, and maintain health and well-being.

Home Safety

Practices and precautions implemented in living areas to prevent accidents, injuries, and emergencies.

One-Level Living

A residential layout without stairs, facilitating easier movement for people with mobility issues.

Shopping Center

A complex or area that hosts multiple retail stores and commercial establishments where people can shop for various goods and services.