In Dealing with a Negative Situation, If Company Leaders Try

question 165

True/False

In dealing with a negative situation, if company leaders try to convince the public the firm is not responsible and the predicament could not have been foreseen, the company is using excuses as a form of impression management.

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Definitions:

Social Exchange Theory

A theory suggesting that social behavior is the result of an exchange process, aiming to maximize benefits and minimize costs.

Social Contagion Theory

A social psychological theory that explains how behaviors, attitudes, and emotions can spread through populations as if they were infectious diseases.

Social Identity Theory

A theory that posits individuals derive part of their self-image and self-esteem from the social groups to which they belong, influencing behaviors and attitudes.

Elaboration Likelihood Model

A theory in social psychology that proposes two routes to persuasion: the central route, which deals with the logical processing of information, and the peripheral route, which involves more superficial processing.