Apology Strategies Are Most Often Used in Situations in Which

question 49

Multiple Choice

Apology strategies are most often used in situations in which:

• A)the violation was a major situation affecting a large number of people.
• B)the violation was minor or the company cannot escape being found guilty.
• C)an individual within the company has acted inappropriately, but the company itself has not.
• D)legal charges have been filed against the company or someone in the company.

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