Why Is the Demand for Most Services--Such as Popular Restaurants--Extremely

question 6

Multiple Choice

Why is the demand for most services--such as popular restaurants--extremely time-and-place dependent?

• A) because popular services typically lack sufficient capacity
• B) because services cannot be stored for future use
• C) because customers must be present for service to be delivered
• D) because service customers are typically unsure of their needs
• E) because competing services force customers to make tradeoffs between quality and time

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Definitions:

Freud's Defense Mechanisms

Psychological strategies used unconsciously by individuals to protect themselves from anxiety by distorting reality.

Short-Term Memory

The capacity for holding a small amount of information in mind in an active, readily available state for a short period.

Unconscious Mind

Part of the mind that is not currently in focal awareness but influences thoughts, feelings, and behaviors.

Behavioral Consistency

The tendency for people to exhibit the same behaviors across different situations and over time.