Unlike Tangible Goods, Virtually All Services Are Susceptible to Inconsistency

question 5

Multiple Choice

Unlike tangible goods, virtually all services are susceptible to inconsistency and variations in quality. Why is this so?

• A) because services depend on people for their delivery
• B) because services cannot be managed due to their intangibility
• C) because services are extremely time-and-place dependent
• D) because service marketers cut corners to reduce expenses
• E) because service marketers set unrealistic customer expectations

Calculate variable overhead rate variance and efficiency variances.

Calculate fixed overhead budget and volume variances.

Understand the impact of standard machine-hours and labor-hours on overhead application.

Determine whether overhead was underapplied or overapplied and quantify the amount.

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Definitions:

Study Habits

Consistent practices or routines that individuals adopt to enhance their learning and understanding of materials, improving their educational outcomes.

Functionalism

A school of thought in psychology that emphasizes the role of mental processes in how individuals adapt to their environment.

Behaviour Purpose

The underlying objective or reason for an individual's actions or behavior.

Spatial Tasks

Activities or problems that require the understanding and manipulation of spatial relationships, involving the placement and movement of objects in space.