Which of the Following IS NOT Good Advice with Respect

question 19

Multiple Choice

Which of the following IS NOT good advice with respect to leveraging customer satisfaction from a strategic point of view?

• A) Understand what can go wrong in fulfilling customers' needs
• B) Ensure that the quality of the core product is high
• C) Flesh out all uncontrollable issues and attempt to prevent them
• D) Adopt a more robust means of tracking customer satisfaction
• E) Make customer satisfaction measurement an ongoing priority

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Definitions:

Venereal Disease Research Laboratory

A diagnostic test primarily used to detect syphilis through blood serum samples.

HIV

Human Immunodeficiency Virus, a virus that attacks the immune system and can lead to Acquired Immune Deficiency Syndrome (AIDS) if not treated.

Sexual Response Cycle

The sequence of physical and emotional changes that occur as a person becomes sexually aroused and participates in sexually stimulating activities, including intercourse and masturbation.