Which of the Following IS NOT Good Advice with Respect

question 19

Multiple Choice

Which of the following IS NOT good advice with respect to leveraging customer satisfaction from a strategic point of view?

• A) Understand what can go wrong in fulfilling customers' needs
• B) Ensure that the quality of the core product is high
• C) Flesh out all uncontrollable issues and attempt to prevent them
• D) Adopt a more robust means of tracking customer satisfaction
• E) Make customer satisfaction measurement an ongoing priority

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Definitions:

Job History

A record of an individual's past employment experiences, including positions held, responsibilities, and durations.

Functional

Designed to be practical and useful, rather than attractive.

Chronological Format

A method of organizing information or events in the order that they occurred in time.

Professional History

A record or summary of an individual's work experience and qualifications.