Rewrite the Following Poorly Written Opening to an Adjustment Letter

question 24

Essay

Rewrite the following poorly written opening to an adjustment letter responding to a claim. Write the opening sentence only.
We are extremely saddened to learn of the unfortunate failure of your TravelerXtra smartphone, and we apologize for any inconvenience it has caused you. Although company policy typically prevents us from offering a total replacement at no cost to you for defective products, we'll make an exception in your case. Therefore, we have enclosed a voucher for a new TravelerXtra smartphone that you can take to our store nearest you.

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Definitions:

Source Amnesia

A memory disorder where someone can recall certain information but is unable to remember where, when, or how they acquired it.

Alien Abductions

Claims of individuals being kidnapped by extraterrestrial beings often involving medical experimentation, mostly considered to lack empirical evidence.

Mistaken Recall

A memory error where an individual recalls something inaccurately, often due to interference, suggestion, or bias.

Motivated Forgetting

A psychological defense mechanism where individuals unconsciously choose to forget information that is painful or disturbing.