While Conducting Business with a Customer from Italy, Zoe Was

question 91

Multiple Choice

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

• A)repeat what she has said in a louder voice.
• B)graciously accept the blame for not making her meaning clear.
• C)end the conversation until an interpreter can be found.
• D)require the Italian businessperson to restate the message in simple words.

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Definitions:

Gardenias

Fragrant white or yellow flowers that belong to the coffee family, often used in perfumery and gardening.

Emotion

A complex psychological state involving an individual's state of mind, physiological changes, and an outward expression or behavior.

Homeostasis

The tendency of a biological system to maintain stability while adjusting to conditions that are optimal for survival.

Hypothalamus

An essential part of the brain's limbic system involved in many functions, including releasing hormones and regulating body temperature.