One Technique That Improves Business Writing Is the Use of Empathy

question 87

Multiple Choice

One technique that improves business writing is the use of empathy. Empathy refers to

• A)using inclusive language to eliminate bias.
• B)putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
• C)appealing to the audience by using a sender focus.
• D)formatting documents to meet business standards.

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Definitions:

Scatter Diagram

A graphical representation used to visualize the relationship between two variables, showing how one variable is affected by the other.

Flow Chart

A diagram that represents a process or workflow, typically showing the steps as boxes of various kinds and their order by connecting them with arrows.

Control Chart

A statistical tool used in quality control to analyze whether a process is in a state of control by monitoring performance over time.

Histogram

A graphical representation that organizes a group of data points into user-specified ranges, showing the distribution of some variable.