One Technique That Improves Business Writing Is the Use of Empathy

question 87

Multiple Choice

One technique that improves business writing is the use of empathy. Empathy refers to

• A)using inclusive language to eliminate bias.
• B)putting yourself in the receiver's shoes to adapt the message to the receiver's needs.
• C)appealing to the audience by using a sender focus.
• D)formatting documents to meet business standards.

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Definitions:

Terrestrial

Terrestrial refers to things relating to the Earth or living or growing on land as opposed to water or air.

Aquatic Environments

Natural water bodies like rivers, lakes, and oceans that are habitats for a wide range of organisms.

Gas Exchange

The biological process through which different gases (like oxygen and carbon dioxide) are transferred in opposite directions across an organism's respiratory membranes.

Pulmonary Surfactant

A complex mixture of lipids and proteins secreted by cells in the lungs, reducing surface tension and preventing the collapse of alveoli at the end of expiration.