Which of the Following Business Messages Would Not Use the Direct

question 11

Multiple Choice

Which of the following business messages would not use the direct strategy?

• A)An e-mail message to a staff introducing a new employee
• B)An oral presentation detailing the specifics of a new company wellness initiative
• C)A letter to a coworker congratulating him or her on a recent promotion
• D)A letter to a customer denying his or her request for credit

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Definitions:

Concrete Actions

Specific, tangible steps taken towards accomplishing a goal or executing a plan.

Keen Observer

A person who is highly attentive and able to notice fine or important details that others might overlook.

Practice

A repeated exercise or activity to increase proficiency in a skill or area.

Funding

The financial resources provided for a project, business, or organization, typically in the form of investments, loans, or grants.