The Closing of an Adjustment Message Should

question 92

Multiple Choice

The closing of an adjustment message should

• A) guarantee that the problem will not recur if the customer continues doing business with you.
• B) express confidence in future business relations.
• C) assign blame to the responsible department and assure the reader that the department has been improved.
• D) remind readers of their responsibility in the product failure.

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Definitions:

Nonhuman Capital

Resources or assets that are not human, such as machinery, buildings, and land, used in the production of goods and services.

Knowledge

information, understanding, or skills obtained through experience or education; the theoretical or practical understanding of a subject.

Skills

The abilities and expertise a person has acquired through experience or education, enabling them to perform specific tasks effectively.

Technological Setbacks

Events or developments that delay or reverse technological progress or innovation.