When Granting a Customer's Claim, a Business Communicator Should Include

question 12

Multiple Choice

When granting a customer's claim, a business communicator should include an opening in an adjustment message that

• A)summarizes the reader's claim and request.
• B)presents the good news immediately.
• C)explains and clarifies the company's position.
• D)builds goodwill.

Recognize the role of organizational values in shaping employee behavior.

Identify the causes and consequences of person-role conflict.

Understand the importance of aligning individual and organizational values for meaningful work.

Recognize the impact of generational values on workplace dynamics.

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Definitions:

Wealthy Relative

A family member who possesses considerable financial resources or wealth.

Life-Transition Event

Significant life changes that require a person to adapt, which can include events like marriage, retirement, or loss of a loved one.

Unexpected Wanted Event

A surprising occurrence that, despite being unforeseen, is welcomed or desired by those involved.

Normative-Stage Model

A theoretical model that suggests that human development proceeds through a series of predetermined, orderly stages.