Show Confidence in the Closing of an Adjustment Message by Writing

question 67

Multiple Choice

Show confidence in the closing of an adjustment message by writing with a positive, confident tone; mentioning the product in a favorable light; and

• A) suggesting a new product or service.
• B) expressing your appreciation for the customer's business or anticipating future business.
• C) referring to the desire to be of service and to satisfy customers.
• D) All answer choices are correct.

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Definitions:

Welfare

A government program that provides financial aid and services to support individuals and families in need.

Random Digit Dialing

A method of sampling telephone numbers at random for surveys, to ensure a representative sample of a population.

Telephone Numbers

A sequence of digits assigned to a landline or mobile telephone subscriber station connected to a telephonic network, through which the subscriber can be reached.

Push Poll

A controversial polling technique where the questions are designed to shape or influence the respondent's opinion rather than measure it.