Which of the Following Is Not a Routine Business Message

question 91

Multiple Choice

Which of the following is not a routine business message?

• A) An e-mail message to a coworker that confirms the time for an upcoming meeting
• B) A letter to a customer denying his or her request for credit
• C) An e-mail reply to a customer acknowledging that his or her order has been shipped
• D) An all-staff memo that outlines the new procedures for processing returned merchandise

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Definitions:

Mentally

Pertaining to the mind or psychological processes of cognition, emotion, and behavior.

Socially

Pertaining to or involving activities in which people spend time talking to each other or doing enjoyable things with each other.

Biological Approach

A perspective in psychology that emphasizes the importance of physical processes in the body, such as genetic inheritance and neural function, in understanding human behavior.

Psychiatrist

A medical doctor specialized in diagnosing, treating, and preventing mental, emotional, and behavioral disorders.