When Service Is Involved in a Claim, You Should

question 27

Multiple Choice

When service is involved in a claim, you should

• A)demand a full refund of the service fee and a repeat service call.
• B)avoid naming the service representatives involved or otherwise identifying responsible company employees.
• C)cite names of individuals spoken to and dates of calls.
• D)enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.

---

Definitions:

Adherence

The extent to which a person’s behavior, including taking medication, following diets, or executing lifestyle changes, corresponds with agreed recommendations from a healthcare provider.

Asthma Care

The management and treatment of asthma, a chronic respiratory condition characterized by episodes of airway constriction, to control symptoms and improve quality of life.

Educational Interventions

Programs or strategies designed to inform and educate individuals or groups to improve knowledge, skills, and attitudes.

Injection Drug Use

The administration of drugs into the body with a needle and syringe, often associated with higher risk of infectious diseases.