When Service Is Involved in a Claim, You Should

question 27

Multiple Choice

When service is involved in a claim, you should

• A)demand a full refund of the service fee and a repeat service call.
• B)avoid naming the service representatives involved or otherwise identifying responsible company employees.
• C)cite names of individuals spoken to and dates of calls.
• D)enclose a photograph of yourself crying or suffering other severe emotional distress because of the poor service.

---

Definitions:

Equator

An imaginary line around the middle of the Earth, equidistant from the North and South Poles, dividing the Earth into the Northern and Southern Hemispheres.

Carbon Dioxide

A colorless, odorless gas produced by burning carbon and organic compounds and by respiration. It is naturally present in the air and absorbed by plants in photosynthesis.

Climate Change

The significant and lasting changes in the statistical distribution of weather patterns over periods ranging from decades to millions of years.

Intertropical Convergence Zone

The region near the equator where the northeast and southeast trade winds converge, often leading to thunderstorms and heavy precipitation.