Show Confidence in the Closing of an Adjustment Message by Writing

question 67

Multiple Choice

Show confidence in the closing of an adjustment message by writing with a positive, confident tone; mentioning the product in a favorable light; and

• A) suggesting a new product or service.
• B) expressing your appreciation for the customer's business or anticipating future business.
• C) referring to the desire to be of service and to satisfy customers.
• D) All answer choices are correct.

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Definitions:

Experimenter Bias

A form of bias introduced into a study's results due to the experimenter's expectations, attitudes, or behavior affecting the subjects' performance or responses.

Independent Variable

The factor in a study that the investigator alters to examine its impact on the outcome variable.

Dependent Variable

Refers to the variable in an experiment that is expected to change as a result of variations in the independent variable.

Independent Variable

In an experiment, the variable that is changed or controlled to test its effects on the dependent variable.