Businesses Often Write Appreciation Messages to Which of These Receivers

question 35

Multiple Choice

Businesses often write appreciation messages to which of these receivers?

• A) A competing business that "steals" a large customer order
• B) Customers who write letters of inquiry
• C) Employees who have suffered a recent loss such as the death of a family pet
• D) Customers who complain

---

Definitions:

Monitoring

The regular observation and recording of activities or processes to ensure they are proceeding as expected.

Tactical Plan

A plan that helps to implement all or parts of a strategic plan.

Strategic Plan

A plan that identifies long-term directions for the organization.

Implement

To put into effect or action a plan, idea, or policy.