Avoid Emphasizing Negative Words Such as Error, Trouble, and Inconvenience

question 65

True/False

Avoid emphasizing negative words such as error, trouble, and inconvenience in the body of an adjustment message.

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Definitions:

Perception

Awareness through the senses; the receipt of impressions; consciousness.

Awareness

Consciousness or recognition of something.

Feelings

Emotional states or reactions that reflect personal perceptions or attitudes towards situations, people, or objects.

Standard Communication Model

A theoretical framework describing the process of transmitting information from a sender to a receiver through a medium.