Maya Has Decided to Apologize Briefly in the Buffer of Her

question 40

Multiple Choice

Maya has decided to apologize briefly in the buffer of her bad-news message to a client. Which of the following is the best apology?

• A)We know that you rely on your espresso machine to function properly.
• B)We apologize for any inconvenience this may have caused .
• C)We sincerely apologize for the problems you experienced with your espresso machine. To prevent recurrence of this problem, we will recalibrate the heating element at no charge to you .
• D)It is unfortunate that you are unhappy with your espresso machine .

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Definitions:

Infidelity

The act of being unfaithful or having an affair outside a committed relationship, violating the mutually agreed-upon rules or boundaries.

Transcribe

To convert spoken language into written or printed form, or to transfer music, data, or other content from one medium to another.

Interviews

A method of gathering information through direct verbal interaction, typically involving one person asking questions and another responding, used in various contexts like research and employment.

Bias

An opinion held by the researcher that might affect the research or analysis.