Burger King Managers Believe That All Customers Are Entitled to Be

question 16

Multiple Choice

Burger King managers believe that all customers are entitled to be served very high quality food. Therefore, they believe that standardization of offerings leads to higher and more consistent quality levels. Which of the following best describes this behavior?

• A) values
• B) rituals
• C) product uses
• D) preferences

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Definitions:

Rejection

The act of being dismissed or refused acceptance, love, recognition, or acknowledgment by others.

Coping Strategy

Techniques or methods employed by individuals to manage stress, emotional discomfort, or adversity, which can be adaptive or maladaptive.

Detachment

A state of emotional disengagement or withdrawal from previously engaging activities or relationships.

Moving Against People

An approach or behavior typified by antagonism or opposition toward others, often examined in psychology.