The Two Primary Metrics in Customer Relationship Management (CRM)programs Are

question 123

Multiple Choice

The two primary metrics in customer relationship management (CRM) programs are:

• A)data-driven communications and data-driven marketing programs.
• B)lifetime value and customer cluster analysis.
• C)data mining and data coding.
• D)lifetime value of customers and share of customer.

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Definitions:

Emotional Intelligence

The capability to recognize, comprehend, manage, and utilize one’s own emotions and the emotions of others constructively.

Mental Ability

The capacity to perform cognitive tasks, understand complex ideas, adapt effectively to the environment, and learn from experiences.

Overall Happiness

A holistic measure of an individual's contentment and well-being, considering various aspects of life satisfaction.

Self-Motivation

The ability to drive oneself to take initiative and action to pursue goals without external prompting or reinforcement.