A Public Relations Hit Can Be a Positive or Negative

question 163

True/False

A public relations hit can be a positive or negative news story.

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Definitions:

Service Recovery

The actions a company takes after a service failure to correct the mistake and satisfy the customer.

Online Clothing Store

A website or platform that sells apparel and accessories to consumers through the internet.

Blue Shirt

Often associated with the uniform of retail employees in certain stores, symbolizing approachability and assistance.

Service Quality Standards

Benchmarks established to ensure services meet customer expectations and requirements, fostering customer satisfaction and loyalty.