Which of the Following Statements Is FALSE Regarding Consumer Satisfaction

question 84

Multiple Choice

Which of the following statements is FALSE regarding consumer satisfaction?

• A) Consumer satisfaction is a relatively enduring consumer trait.
• B) Consumer satisfaction is a postconsumption phenomenon because it is a reaction to an outcome.
• C) Like other emotions, satisfaction results from a cognitive appraisal.
• D) Satisfaction is a relatively mild emotion that does not create strong behavioral reactions.
• E) none of these choices are false

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Definitions:

Anxiety

An emotion characterized by apprehension, tension, or discomfort, often in anticipation of a forthcoming event whose result is not yet known.

Surgery

A medical or dental procedure involving the cutting of a body part or tissue to treat a disease, injury, or condition.

Efficacy Judgments

Assessments regarding the effectiveness or outcomes of certain behaviors or treatments.

Physiological Arousal

Physiological arousal involves the activation of the body's arousal systems, typically in response to stimuli perceived as exciting or threatening, affecting both physical and emotional states.