According to the Expectancy/disconfirmation Theory, When Performance Perceptions Are More

question 29

Multiple Choice

According to the expectancy/disconfirmation theory, when performance perceptions are more positive than what was expected, _____ occurs.

• A) positive disconfirmation
• B) negative disconfirmation
• C) disconfirmation
• D) confirmation
• E) positive expectation

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Definitions:

Social Network Analysis

A methodology for investigating social structures through the use of networks and graph theory, analyzing the relational ties between individuals or entities.

Older Method

This term refers to a technique, practice, or procedure that has been used in the past, suggesting that it might be outdated or replaced by more modern approaches.

Sociometry

A methodological approach used to measure relationships, attraction, and social dynamics within groups.

Hierarchical Groups

Groups organized in a way that positions individuals or subgroups in levels of varying status or authority.