Expectations That Form About What a Consumer Thinks Will Actually

question 120

Multiple Choice

Expectations that form about what a consumer thinks will actually occur during an experience are called _____ expectations.

• A) predictive
• B) normative
• C) equitable
• D) ideal
• E) realistic

---

Definitions:

Electronically Mediated Communication

The exchange of information or messages between individuals through electronic devices, such as computers or phones, over the internet or other networks.

Effective And Appropriate

Refers to actions or responses that are not only successful in achieving their purpose but also suitable for the context in which they are applied.

Disadvantages

The negative aspects or conditions that put someone or something at a disadvantage or hinder their effectiveness.

Electronically Mediated

Communication or interactions that take place via electronic devices, such as smartphones, computers, or tablets, instead of face-to-face.