In Which Situation Is a Business Least Vulnerable to Defections

question 28

Multiple Choice

In which situation is a business least vulnerable to defections?

• A) satisfied customers, high competitive intensity, and low switching costs
• B) dissatisfied customers, low competitive intensity, and high switching costs
• C) dissatisfied customers, high competitive intensity,and low switching costs
• D) satisfied customers, low competitive intensity, and low switching costs
• E) satisfied customers, low competitive intensity, and high switching costs

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Definitions:

Ivan Pavlov

A Russian physiologist known for his research on classical conditioning, demonstrating how organisms can learn to associate neutral stimuli with reflexive responses.

Observational Learning

Learning that occurs through observing the behavior of others and the outcomes of those behaviors.

Congressional Hearing

A formal meeting or session held by a congressional committee to investigate, discuss, or review public matters or legislation.

Bandura's Theory

Refers to the social learning theory, which emphasizes the importance of observing, modeling, and imitating the behaviors of others.