True Consumer Loyalty Consists of Both a Pattern of Repeated

question 98

Multiple Choice

True consumer loyalty consists of both a pattern of repeated behavior and _____.

• A) positive WOM
• B) confirmation
• C) customer inertia
• D) customer commitment
• E) customer empathy

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Definitions:

Emergent Strategy

A strategy that evolves over time in an organization, often as a response to unexpected opportunities and challenges, rather than being planned from the start.

Incremental Changes

Small, gradual modifications or adjustments made in a process, system, or policy.

Discarded Strategy

A strategy that has been abandoned or rejected after analysis due to it being infeasible, ineffective, or misaligned with organizational objectives.

Corporate Strategies

The overarching plans and policies a business devises to achieve their goals, sustain competitive advantage, and ensure long-term success.