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DISSATISFIED CUSTOMER SCENARIO Meg Went to Local Nail Salon to Get a Manicure

question 99

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DISSATISFIED CUSTOMER SCENARIO
Meg went to local nail salon to get a manicure and pedicure. Unfortunately, she got a nasty nail infection on two of her toes on her left foot the day after her manicure. She didn't go back to the shop to complain, but she told all of her friends about it and said never to go there. One of her friends suggested she should go back there and complain and demand compensation for her medical expenses and at least get her money back for the pedicure. Meg was just disgusted and didn't even want to go back there to complain. If she ever decides to get another pedicure, she certainly won't go back to that shop.
-Refer to Dissatisfied Customer Scenario. When Meg told her friends of her infection after getting a pedicure at the nail shop, she was engaging in _____.

Definitions:

Materiality Thresholds

The thresholds or limits at which financial information becomes significant enough to influence the decision-making process of users.

Reportable Segment

A part of an entity with distinguishable activities for which financial information is available and reviewed regularly by the entity’s decision makers.

Combined

The process of merging multiple sets of financial information, typically from different companies or segments, to produce a consolidated set of financial statements or reports.

Management Approach

A method used in accounting where managers use their judgment to determine key financial reporting information, particularly for segment reporting.