Research Suggests That Illegitimate Complaining Behavior Can Be Motivated by a Desire

question 167

Multiple Choice

Research suggests that illegitimate complaining behavior can be motivated by a desire _____.

• A) for monetary gain
• B) to harm a service provider or company
• C) to evade personal responsibility for product misuse
• D) to enhance the consumer's ego
• E) all of these choices

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Definitions:

Milgram Experiment

A psychological experiment conducted by Stanley Milgram in the 1960s to study obedience to authority, where participants were instructed to administer electric shocks to another person.

Stanford University Prison Experiment

A psychological study conducted by Philip Zimbardo in 1971 at Stanford University, where students were assigned roles of prisoners and guards to explore the effects of perceived power.

Generalization

Drawing a conclusion about a certain characteristic of a population based on a sample from it.

Logical Support

The provision of reasons or evidence to justify a claim or argument.