The Single Most Important Role of the Receptionist Is _______

question 23

Multiple Choice

The single most important role of the receptionist is _______.

• A)answering the telephone.
• B)collecting patient data.
• C)projecting a positive and helpful attitude.
• D)managing incoming and outgoing mail.

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Definitions:

Avoidance Conditioning

A learning process in which an individual learns to prevent the occurrence of a negative or unpleasant outcome.

Classical Conditioning

An instructive procedure where two stimuli are regularly associated, causing a response at first provoked by the second stimulus to later be provoked by the first stimulus exclusively.

Over-the-Counter Medication

Drugs available for purchase without a prescription, used to treat common or minor ailments.

Heartburn

A burning discomfort or pain in the chest, usually arising from the reflux of stomach acid into the esophagus.