Buyers Form Expectations in All of the Following Ways EXCEPT

question 8

Multiple Choice

Buyers form expectations in all of the following ways EXCEPT ________.

• A) from past buying experience
• B) from friends' and associates' advice
• C) from marketers' information
• D) from competitors' information
• E) from inherited traits

Comprehend the distinction between hygiene factors and motivational factors in Herzberg's two-factor theory.

Appreciate the cultural and situational variations in the applicability of motivation theories.

Understand the significance of stories in conveying meaning and identity within organizations.

Comprehend the role and types of organizational ceremonies and rites in reflecting and shaping the culture.

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Definitions:

Projection and Denial

Defense mechanisms; projection involves attributing one's own unacceptable thoughts or feelings to others, while denial involves refusing to acknowledge reality or facts.

Projection and Rationalization

Projection and rationalization are defense mechanisms; projection involves attributing one's own unacceptable thoughts or feelings to others, while rationalization involves justifying behaviors or feelings with seemingly logical reasons to avoid the true explanation.

Rationalization

A coping technique that involves providing logical or rational justifications for questionable behaviors or emotions to sidestep their real causes.

Stockholm Syndrome

A psychological response wherein hostages or abduction victims develop a bond with their captors during captivity.