CRM Technology Can Help Motivate Employees by ________

question 1

Multiple Choice

CRM technology can help motivate employees by ________.

• A) analyzing customer revenue and cost data to identify current and future high-value customers
• B) better targeting the company's direct marketing efforts
• C) tracking customer-service satisfaction levels
• D) aligning employee incentives and metrics
• E) developing new pricing models

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Definitions:

Status Cues

Signals or indicators that communicate an individual's social standing, rank, or class within a society.

Personal Zones

The invisible physical space surrounding an individual that defines their preferred distance from others, varying by culture and context.

Social Organization

The patterned network of relationships and social interactions that define a society or a group within a society.

Norms

Shared rules or guidelines within a society or group that dictate appropriate and acceptable behaviors, values, and beliefs.