When the Physical Product Cannot Be Easily Differentiated,the Key to Competitive

question 80

Multiple Choice

When the physical product cannot be easily differentiated,the key to competitive success may lie in adding valued services and improving their quality.The main service differentiators are ordering ease,delivery,installation,________,customer consulting,maintenance,and repair.

• A) customer limiting
• B) customer orders
• C) niche marketing
• D) customer training
• E) customer marketing

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Definitions:

Wernicke's Area

A region of the brain in the temporal lobe involved in the understanding of spoken language.

Prefrontal Cortex

The front part of the frontal lobes of the brain, involved in executive functions such as decision making, problem-solving, control of purposeful behaviors, consciousness, and emotions.

Parietal Cortex

A region of the brain located in the parietal lobe, involved in processing sensory information and spatial orientation.

Right Side

Pertaining to the portion of the body or a spatial direction to the observer's right, often in relation to the left side for comparison or direction.