Getting Front-Line Employees to Adopt ________ and to Advocate the Interests

question 122

Multiple Choice

Getting front-line employees to adopt ________ and to advocate the interests and image of the firm to consumers as well as take initiative and engage in conscientious behavior in dealing with customers can be a critical asset.

• A) company policies and procedures
• B) win-win philosophy
• C) conflict-management courses
• D) training lessons
• E) extra-role behaviors

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Definitions:

Dualistic Thinking

A cognitive tendency to see situations and issues in polarized terms of two mutually exclusive categories, such as right/wrong or good/evil, common in early cognitive development and adolescence.

Goal-Directed Behavior

Actions taken with the intention of achieving a specific outcome or target.

Sensorimotor Period

A stage in early childhood development, according to Piaget's theory, where infants learn about the world primarily through their senses and motor activities.

Propositional Thought

Propositional thought is the ability to engage in complex reasoning and logically consider propositions and hypotheses.