Gloria Always Goes to the Same Bagel Shop in the Morning

question 52

Multiple Choice

Gloria always goes to the same bagel shop in the morning because the workers there remember her name and know her order.They always make her feel welcome.The employees of this bagel shop excel at which of the following determinants of service quality

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Full Goodwill Method

An accounting approach where goodwill is calculated as the difference between the purchase price of a subsidiary and the fair value of its identifiable net assets, including both the minority and majority interest.

Non-controlling Interest

A minority stake in a subsidiary that is not owned by the parent company, representing a portion of its equity that is not directly controllable by the parent.

Fair Value

The amount one would expect to receive from the sale of an asset or the cost to settle a liability in a well-organized transaction among market players on the date it's evaluated.

Non-controlling Interest

The portion of equity interest in a subsidiary not attributable, directly or indirectly, to the parent company.