There Are Three Steps Service Firms Can Take to Increase

question 18

Multiple Choice

There are three steps service firms can take to increase quality control.Which of the following is NOT one of these steps

• A) Reduce customer contact points
• B) Monitor customer satisfaction
• C) Standardize the service-performance process
• D) Invest in good training procedures
• E) Invest in good hiring procedures

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Definitions:

Lagged Measurements

Metrics or data collected after a significant delay, used to assess outcomes or effects over time.

Social Media Marketers

Professionals who use social media platforms to promote a product, service, or brand to a wider audience.

Return on Investment Model

A performance measure used to evaluate the efficiency or profitability of an investment or compare the efficiency of several different investments.

BVI

An abbreviation often denoting the British Virgin Islands, but it can have other meanings in different contexts; without specific context, its definition is not clear.