Clients Judge the Service Outcome Not Only by Its ________

question 80

Multiple Choice

Clients judge the service outcome not only by its ________ but also by its functional quality.

• A) length of time
• B) price
• C) attributes
• D) completeness
• E) technical quality

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Definitions:

Low Need for Achievement

A psychological characteristic where an individual has little motivation or desire to achieve success or excel in tasks.

Achievement Motivation

The drive or desire to accomplish goals or meet high standards of performance.

Hardest Tasks

Tasks or challenges that are perceived as extremely difficult or demanding in terms of effort, skill, or resources required.

Delay Gratification

The ability to resist the temptation for an immediate pleasure in favor of a later, often greater, reward.