Getting Front-Line Employees to Adopt ________ and to Advocate the Interests

question 122

Multiple Choice

Getting front-line employees to adopt ________ and to advocate the interests and image of the firm to consumers as well as take initiative and engage in conscientious behavior in dealing with customers can be a critical asset.

• A) company policies and procedures
• B) win-win philosophy
• C) conflict-management courses
• D) training lessons
• E) extra-role behaviors

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Definitions:

Androgens

A group of hormones that play a role in male traits and reproductive activity; testosterone is the most well-known androgen.

Evolutionary Psychology

A theoretical approach in psychology that attempts to explain mental and psychological traits—such as memory, perception, or language—as adaptations, i.e., as the functional products of natural selection.

Maladaptive

Behaviors or thoughts that instead of helping, end up being harmful or obstructing one’s ability to adjust healthily to particular situations or environments.

Homicide

The act of one human killing another, whether lawfully or unlawfully.