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E-mail response systems to address customer complaints must be implemented properly to be effective.List the four things companies should do to maximize the efficacy of their e-mail response systems.
Complementary Traits
Characteristics in individuals that when combined, enhance the qualities of each other, contributing to better compatibility or efficiency.
Dominant
Exerting influence or control over others, often used to describe the primary or most influential member of a group or the gene that determines the phenotype in a heterozygote.
Submissive
A behavioral trait characterized by a tendency to yield to the authority or will of others.
Groupthink
The tendency for members of a tightly knit group to be more concerned with preserving group solidarity and uniformity than with objectively evaluating all alternatives in decision making.
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