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Kirksand Airlines Is Well Known for Providing Excellent Customer Service

question 40

Multiple Choice

Kirksand Airlines is well known for providing excellent customer service to its flyers. The staff members enquire and listen carefully to each flyer's wants and needs. If a flyer has any specific requests, the staff members ensure that they are immediately attended to. In this scenario, Kirksand Airlines has based its customer relationship management on the trend of _____.


Definitions:

Graduated

Pertains to having completed a course of study, typically in the context of completing a degree or educational level.

Ceremony

A formal event or occasion, typically one celebrating a particular achievement or anniversary.

Disappointment

The feeling of dissatisfaction that arises from a gap between expectations and the actual performance or outcome of a product or service.

Performance

The action or process of carrying out or accomplishing an action, task, or function.

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