In the Context of Evaluating Service Quality, _____ Refers to the Knowledge

question 57

Multiple Choice

In the context of evaluating service quality, _____ refers to the knowledge and courtesy of employees and their ability to convey trust.

• A)heterogeneity
• B)responsiveness
• C)assurance
• D)tangibility

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Definitions:

Social Traps

Situations in which a group or individual acts in a way that is beneficial in the short term but detrimental in the long term, often due to a failure to consider the wider consequences.

Intrinsically Rewarding

Valuable or fulfilling in itself, without requiring external reward or recognition.

Altruism

The behavior and attitude of selflessly caring for the well-being of others, often at a personal cost.

Windfall Bonus

An unexpected gain or profit, often a large sum of money received unexpectedly.