If a Customer Requesting an Adjustment Is at Fault for the Problem

question 79

Multiple Choice

If a customer requesting an adjustment is at fault for the problem, the one thing you should not do is

• A) refuse the claim, and politely point out the customer's mistake.
• B) refuse the claim.
• C) honor the claim, and politely point out the customer's mistake.
• D) honor the claim grudgingly and show your resentment

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Definitions:

Invested Assets

Assets acquired by a company or individual as a means of generating future income.

Investment Turnover

A measure of a company's efficacy in using its assets to generate revenue, calculated by dividing sales by the average investment.

Profit Margin

is the percentage of revenue that remains as profit after all expenses are subtracted from sales.

Return On Investment

A measure of the profitability and efficiency of an investment, calculated by dividing the gain from an investment by the cost of the investment.