When You Deliver Negative Messages, You

question 49

Multiple Choice

When you deliver negative messages, you

• A) should always begin with a buffer.
• B) should not include reasons for the decision or information.
• C) can expect your audience to be offended.
• D) should use language that conveys respect.

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Definitions:

SPT Scheduling Rule

Shortest Processing Time rule, a method for scheduling tasks that prioritizes those with the lowest processing time to minimize completion time.

LPT Scheduling Rule

A priority rule used in scheduling where jobs are ordered in descending order of their processing times.

Due Date

The specified date by which a task or project is expected to be completed or a payment is due.

Johnson's Rule

A sequencing rule used in operations management for minimizing job completion time by ordering tasks based on the shortest processing times at two workstations.