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Which of the Following Is Most Accurate with Respect to Buyers

question 105

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Which of the following is most accurate with respect to buyers' expectations of salespeople?


Definitions:

Classical Conditioning

An associative learning process where two stimuli are constantly paired together; the second stimulus initially causes a response which in time is caused by the first stimulus alone.

Acquisition

The phase during learning when a response is established and gradually strengthened.

Stimulus Generalization

The process by which a response that has been learned to one stimulus is also elicited by similar, but not identical, stimuli.

Stimulus Generalization

A process in conditioning where a response to a specific stimulus becomes associated with other stimuli that are similar to the original stimulus.

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